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Crystal Lake Floral Design

Flower Facts Flower rip-offs

Some unscrupulous telemarketing, and internet website firms are posing as local florists - Watch Out!

Please support your local independent florist!

We Are A Real, Individually Owned Flower Shop! Not A Service Bureau like FTD (ftd.com ) or 800 flowers ! (1-800-flowers.com)

Is Your Local Florist Really Long Distance?

Flowers are a great way to celebrate a birthday, cheer up a sick friend, or simply brighten someoneís day.

Your local florist is just a phone call away, or so you think. Some unscrupulous telemarketing and internet website service bureau firms are posing as local florists, charging you higher fees and taking business away from legitimate florists in your town.

Hereís how the deception works.

A telemarketer, or internet website service bureau takes out a bogus listing in the white pages, yellow pages of your telephone directory or spams the Internet with made up flower shop names in local cities to present themselves as a real Brick-And-Mortar Florist in that destination city. The company will often use your townís name in its own to make you believe itís local.

Or, the name of a legitimate local florist may be listed with a different local phone number. For example, Minneapolis Florists.

When you call, youíre unknowingly forwarded to an out-of-town telemarketing operation, an internet website service bureau will actually answer the phone.

The telemarketer takes your order and credit card information for payment, and forwards back into town, your order, to an area, local florist

The telemarketer pockets a processing fee and a percentage of the sale as well. Often these fees are up to $14.95 Plus a Whopping 20% commission, a service fee they keep on your order!

You donít realize you have been scammed until you get higher than expected charges from an out-of town company on your credit card statement, usually from an, aaahem florist you do not recognize, or learn that the flowers werenít delivered as ordered, or worse, were never delivered at all.

How to Protect Yourself

Follow these tips before you order your next pot of posies so that you do not get bloomin mad!

  • Ask neighbors, family, friends, and co-workers for recommendations.
  • Deal only with shops that list a street address with their phone number. If you are asking directory assistance for a number, also ask for the street number and address. If there isnít one, consider doing business with another florist.
  • Ask the florist to itemize the charges. In addition to the price of the arrangement, most florists charge a delivery fee and taxes if you live in the same state. If they have a processing fee, or convenience fee ask why and then make your decision based on the answer to cancel and move on
  • Ask the florist How Late They are Open, and - Ask the florist for directions to the shop. If they hesitate or refuse, consider this a red flag, and avoid doing business with the florist.

  • Ask the florist if they can deliver to other cities, pick one in advance, on the other side of the country. Ask them if they can deliver this them selves or do they have to "wire it out" - Then ask them if they have to "wire out the order you are calling to place. Ask them if they charge a convenience fee or service charge - No Local Flower Shop Will Ever Charge This Type Of Fee For A local Delivery! If you are suspicious, move on to another shop. Be especially careful of Internet florists
  • Check out the florist youíre considering with the local Better Business Bureau and consumer protection officials in your area. Or, if youíre ordering flowers from a local shop in another city or state, contact the consumer protection officials there. Ask if they have any unresolved consumer complaints on file. Also ask them to verify the street address.

When a Rose is a Ruse:

What to Do If Youíve Been Scammed:

If you placed an order through a wire service, a toll-free number, or a local florist, call the toll-free number of the florist and describe the problem. Many wire services will work with the filling florist to fix the problem or refund your money.

If your arrangement was never delivered, and you paid by credit card, you can dispute the charges with the card issuer.

Make sure the bill is not more than you bargained for!

As always, feel free to use our exclusive florist search, IPFlorist.com by Phil Murphy

Netblooms.com 1-800-356-7258


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