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Crystal Lake Floral Design

Customer Service >> Trouble Shooting






  1. Why won't my credit card go through?
  2. Why are products still on view on the web site but say they are unavailable?
  3. Why can't I send a balloon with a tropical flower gift pack?
  4. Why doesn't the web site tell customers we cannot deliver FedEx products to P.O. boxes, hospitals and schools?
  5. Why don't you state that you cannot guarantee orders on Sundays?
  6. Do customers have to register to place an order?
  7. Why are there delivery restrictions on some products to Arizona and California?
  8. Can we receive a brochure without placing an order on your web site?
  9. Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code?
  10. How can a customer correct an error message saying "Add Shipping Info?"

  1. Why won't my credit card go through?

    Read the account number carefully, make sure all fields are filled in, and check the expiration date. One number transposed in your credit card entry will be enough to create an error.

  2. Why are products still on view on the web site but say they are unavailable?

    We may be temporarily out of stock on a product, and able to provide you with the product soon. If we no longer have the product, it is removed from the site. Some of our products are seasonal - We keep them in the database and will tell you when they become available.

  3. Why can't I send a balloon with a tropical flower gift pack?

    Currently, we can only send add-ons (i.e. balloons, stuffed animals, boxes of candy, etc.) through our netblooms-direct local florists. Products that are shipped through FedEx cannot include a balloon.

  4. Why doesn't the web site tell customers FedEx delivery in not available on products to P.O. boxes, hospitals and schools?

    Our web site informs our online visitors, that items shipped by FedEx cannot be delivered to PO box's, hospitals and schools.

  5. What about Sundays?

    We actually do state that Sunday delivery options on floral products are not guaranteed.

    This is because many florists are closed on Sunday, or they might only be opened until 1:00 p.m. FedEx Sunday delivery is not an option, and our customers will receive an error message if they place a gift item for Sunday delivery.

  6. Do customers have to register to place an order?

    Customers do have to register to place an order. We do request an email address and verifiable billing information so we can process and send out a confirmation of the order, as well as delivery notifications and other pertinent customer communications.

  7. Why are there delivery restrictions on some products to Arizona and California?

    Arizona and California have special agricultural restrictions on certain food and floral product delivered to their states. These gift products are clearly highlighted so that our customers will be aware which selection is prohibited.

  8. Can we receive a brochure without placing an order on your web site?

    Yes you can! Just call us at 1-800-356-7258, and one of our associates will place you on our mailing list.

  9. Why would an online shopper receive a message indicating we cannot send a product to their recipient's zip code?

    This will only occur if the recipient is in an area out of delivery range of one of our netblooms-direct florists. When this happens, we will suggest a similar product that can be delivered by FedEx to the recipient's zip code. Our shoppers can then "click" to the selection of direct ship gift ideas.

  10. How can a customer correct an error message saying "Add Shipping Info?"

    When a customer chooses to add a new shipping address, our system requires them to fill in all required fields, so that we may deliver the order successfully.
    Required Fields Include:
    'Address Label' is a required field.
    'Last Name' is a required field.
    'First Name' is a required field.
    'Address 1' is a required field.
    'City' is a required field.
    'State/Region' is a required field.
    'Zip' is a required field.
    'Phone Number' is a required field.

 

Today's Feature

 
$ 229.00
Buy Now


Standard Delivery
Thursday 3/18/2010
order until: 11:30 a.m.

Express Delivery Thursday 3/18/2010
order until: 3:30 p.m.

current local time in
Minneapolis MN:
3/17/2010 9:23 p.m.


24 Rose Vase Arrangement
$ 229.00
Buy Now

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MSPFlorist.com - Local Family Florist, Working Hard For You - Serving Minneapolis and St. Paul and The Greater Twin Cities Area - Call Now!
 
 

Just A Few Of Our Local Areas Served...
Our wonderful flower shop, can offer 'Same Day' florist services and quick floral delivery!
 

 secondary areas served text box

Local family owned and operated, Minneapolis Florist & Flower Shop - Crystal Lake Floral Design & Orchids By Murphy Offering Sameday Flower Delivery Throughout the Twin Cities -> St. Louis Park Florist, Bloomington MN, Edina & Minnetonka and Fresh Flower delivery to all of the Twin cities suburbs including:
  • Minneapolis
  • Edina
  • Stillwater
  • Downtown
  • Brooklyn Center
  • Tonka Bay
  • Jordan
  • Elk River
  • Columbia Heights
  • Shakopee
  • Independence
  • New Brighton
  • Shoreview
  • Mendota
  • Jonathan
  • Circle Pines
  • Zimmerman
  • Dellwood
  • Cottage Grove
  • New Hope
  • Lilydale
  • Andover
  • Ramsey
  • Rosemount
  • Greenwood
  • Bayport
  • New-Market
  • Farmington
  • Osseo
  • Otsego
  • Willernie
  • Lino Lakes
  • Blaine
  • Watertown
  • St. Paul
  • Minnetonka
  • Woodbury
  • Maple Grove
  • Long-Lake
  • Woodland
  • Golden-Valley
  • Chanhassen
  • Maple-Plain
  • South St. Paul
  • Mendota Heights
  • Inver Grove Heights
  • Mound
  • Lexington
  • Hugo
  • Minnetrista
  • Eagan
  • Centerville
  • Falcon-Heights
  • Fridley
  • Apple Valley
  • Coon Rapids
  • Prior Lake
  • Landfall
  • Gem-Lake
  • Mounds View
  • Deephaven
  • St. Paul Park
  • Savage
  • Maplewood
  • West St. Paul
  • Delano
  • Plymouth
  • Eden Prairie
  • Richfield
  • U of M
  • Burnsville
  • Robbinsdale
  • Hopkins
  • Bloomington
  • Pine-Springs
  • Hamel
  • Lake Elmo
  • St. Anthony
  • Orono
  • North St. Paul
  • Dayton
  • Navarre
  • Vadnais Heights
  • Little Canada
  • Albertville
  • Mahtomedi
  • Crystal
  • Forest Lake
  • Highland Park
  • Rockford
  • Ham Lake
  • Birchwood Village
  • Champlin
  • Monticello
  • Wyoming
  • Sunfish Lake
  • Lindstrom
  • St. Bonifacious
  • Buffalo
  • Wayzata
  • North-Oaks
  • Uptown
  • Brooklyn Park
  • Oakdale
  • Waconia
  • Excelsior
  • Corcoran
  • Roseville
  • Hamel
  • Crystal bay
  • Lauderdale
  • Shorewood
  • Medina
  • Elko
  • Downtown Minneapolis
  • Spring Lake Park
  • University of Minnesota
  • Chaska
  • Hanover
  • Newport
  • Oak Park Heights
  • Medicine Lake
  • Rogers
  • Lakeville
  • Anoka
  • Minnetonka Beach
  • Big Lake
  • Spring Park
  • White Bear Lake
  • St. Louis Park
  • Victoria
  • Carver
  • Elko

We serve all metro are Funeral homes, Churches and Mosques Delivering Sympathy Flowers:
  • Casket Sprays
  • Green & Blooming Planters
  • Hearts
  • Funeral Wreaths
  • Creamation Flowers
  • Standing Easels
  • Memorial Tributes
  • Funeral Cross Flowers
  • Bereavement Baskets
  • Traditional Sprays
  • Flower Baskets

We Serve All Twin Cities Hospitals Including:
  • Methodist Hospital St Louis Park
  • Fairview Southdale Hospital Edina MN
  • VA Hospital MN
  • Regions Hospital
  • Mercy Hospital Coon Rapids
  • Gillette Children's Hospital
  • St. Joseph's Hospital St. Paul MN
  • North Memorial Hospital Robbinsdale MN
  • Children's Hospital St. Paul
  • Fairview U of M Hospital
  • St. Francis Hospital Regional Medical Center
  • HCMC
  • Woodwinds Hospital Woodbury MN
  • Hennepin County Medical Center
  • Vetrans Hospital Minneapolis
  • Fairview Lakes medical Center Wyoming MN
  • University of Minnesota Medical Center
  • Valley Hospital Hidden Lake
  • Waconia Ridgeview
  • Abbott Northwestern Hospital Minneapolis
  • Riverside Hospital Minneapolis
  • Bethesda Hospital St. Paul MN
  • Fairview Ridges Hospital
  • United Hospital
  • St. Johns Hospital White Bear

We Area Twin Cities Zip Codes:

55401 :: 55402 :: 55403 :: 55404 :: 55405 :: 55406 :: 55407 :: 55408 :: 55409 :: 55410 :: 55411 :: 55412 :: 55413 :: 55414 :: 55415 :: 55416 :: 55417 :: 55418 :: 55419 :: 55420 :: 55421 :: 55422 :: 55423 :: 55424 :: 55425 :: 55426 :: 55427 :: 55428 :: 55429 :: 55430 :: 55431 :: 55432 :: 55433 :: 55434 :: 55435 :: 55436 :: 55437 :: 55438 :: 55439 :: 55440 :: 55441 :: 55442 :: 55443 :: 55444 :: 55445 :: 55446 :: 55447 :: 55448 :: 55449 :: 55450 :: 55454 :: 55455 :: 55458 :: 55459 :: 55460 :: 55467 :: 55468 :: 55470 :: 55472 :: 55473 :: 55474 :: 55478 :: 55479 :: 55480 :: 55483 :: 55484 :: 55485 :: 55486 :: 55487 :: 55488


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